Privacy Policy

SproutCare, operated by TRIOTECH SYSTEMS, is a web‑based messaging platform designed for Canadian home daycare providers to communicate securely and efficiently with parents. The company is committed to maintaining the privacy, accuracy, and security of your personal information.

This Privacy Policy applies to all users of SproutCare’s website and mobile application.

1. Information We Collect

1.1 Personal Information

We collect information you provide voluntarily, including name, email address, phone number, payment information, credentials, and communication content when you register or interact with customer support.

1.2 Usage Data

We may automatically collect technical and usage data such as IP address, device type, browser type, operating system, and usage logs through cookies and server logs, to help us diagnose issues, perform analytics, and improve functionality.

1.3 Cookies and Tracking Technologies

We utilize cookies, tracking pixels, and similar technologies to remember user preferences, facilitate navigation, measure performance, and enhance user experience. You may disable cookies via browser settings, though this may limit access to some features.

2. Use of Your Information

We process personal information for the following purposes:

• Platform Operation: To deliver services, process payments, manage accounts, and provide customer support.
• Communication: To send account-related notifications and respond to inquiries.
• Marketing (Optional): To provide promotional content and newsletters, subject to your consent. You may withdraw consent at any time.
• Analytics and Improvement: To enhance the platform using aggregated, anonymized data.
• Legal Compliance: To meet regulatory requirements, respond to legal requests, resolve disputes, or enforce Terms of Use.

3. Disclosure of Information

We do not sell, rent, or share your personal information for commercial purposes. We may disclose information only in the following scenarios:

• Service Providers: Third‑party vendors (such as payment processors, cloud hosting providers, or analytics services) that support our operations. These providers are bound by contractual confidentiality obligations.
• Legal Requirements: When required by law, court order, or to protect the rights, safety, or property of SproutCare, users, or the public.
• Corporate Transactions: In the event of restructuring, sale, merger, or acquisition, personal information may be transferred subject to confidentiality commitments.

4. Security

We deploy appropriate technical, administrative, and physical security measures aimed at protecting your data from unauthorized access, misuse, or destruction. However, no security system is infallible. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

Personal data is retained only for as long as needed to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data or close your account at any time through the app or by contacting us at info@sproutcare.ca.

6. Children’s Privacy

SproutCare does not knowingly collect personal information from children under the age of 13 without verified parental consent. Should we discover such data, it will be deleted promptly.

7. User Rights and Choice

• Access, Correction, Deletion: You may review, update, or delete your personal information directly in the app or by contacting us.
• Communication Preferences: You may opt out of marketing messages by following the unsubscribe instructions in emails or contacting unsubscribe@sproutcare.ca.

8. International Data Transfers

Your personal data may be stored or processed outside Canada, including by third‑party service providers located in other jurisdictions. By using our services, you consent to such cross‑border data transfers.

9. Third‑Party Links

External links within our platform lead to third-party websites or services not controlled by us. This policy does not apply to those sites; please review their privacy practices independently.

10. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or services. We will post updates on this page along with a revised “Last Updated” date. Major changes will be communicated via email or app notifications; continued use of SproutCare constitutes acceptance of those changes.

11. Contact Us

For any inquiries, requests, or questions regarding this Privacy Policy or your personal data, please contact:

Email: info@sproutcare.ca
To Unsubscribe or Delete Account: unsubscribe@sproutcare.ca